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UnderworldConnection.com
FAQ
Our most frequently asked-about topics.
If you can't find what you're looking for, feel free to contact us with your question!
Shipping
We ship worldwide, so no matter where you are you can enjoy our candles!
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We offer automatic FREE shipping on Domestic US orders of $75 or more.
Domestic United States: First Class and USPS Priority Mail: 2-4 business days
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Canada: International First Class and Priority Mail International: 5-7 business days
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Outside US/Canada: International First Class and Priority Mail International: 7-21 business days
Payment Options
We accept PayPal, Apple Pay, Google Pay, Venmo, Afterpay, all major credit/debit cards, and Underworld Connection gift cards.
Returns/Exchanges
We do not accept returns or exchanges. Refunds will only be issued if a cancellation is requested within 12 hours of placing an order.
If you receive a damaged product, we will send you a replacement within 3-5 business days upon notification and photos of the damage. Please notify us immediately - and include photos of the damaged candle and any damage to the shipping box - so that we may resolve the issue right away.
Allergies/Sensitivities
We would be happy to answer any questions you have about certain fragrances in any candles you are interested in purchasing. A fragrance-swap can be arranged if necessary.
Our Ingredients
CANDLES: 100% natural soy wax Eco-friendly, vegan-friendly, cruelty-free, gluten-free, and cage-free.
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WAX MELTS: Soy/Paraffin wax blend for stability.​
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BODY SPRAYS: Purified Water, Polysorbate-20, Disodium EDTA, DMDM Hydantoin, Fragrance
Candle Club